The following booking conditions form the basis of your Holiday
Contract with SKI NATION. They set out our respective rights
and obligations and you should therefore read them carefully.
1. Making your booking.
To make your booking, you must complete our booking form. This
must be signed by the party leader (who must be at least 18 years
of age) on behalf of all persons named on the booking form confirming
your acceptance of these booking conditions. The party leader
will be responsible for all payments due in respect of the arrangements
purchased. The booking form must then be forwarded to us together
with a payment of £100 per person. If booking 8 weeks or
less before departure the full payment must be made at the time
of booking. In addition, it is essential you take out appropriate
insurance cover at the time of booking. Once we have received
your booking form and all appropriate payments, we will, subject
to availability, confirm your holiday by issuing a booking confirmation
letter and invoice. This confirmation letter and invoice will
be sent to you. The confirmation letter will include any special
arrangements we have agreed to provide and forms part of your
Holiday Contract. Please check the confirmation letter and invoice
carefully as soon as you receive it and raise any queries immediately.
2. Your contract.
A binding contract between us comes into existence when we dispatch
our confirmation letter and invoice to you. This contract and
all matters arising out of it are governed by English law. In
the unlikely event of any dispute between us, we both agree this
will be dealt with by the courts of England and Wales.
3. Payment.
As mentioned above, a payment of £100 per person must
be made before we can confirm your holiday. For bookings made
8 weeks or less before departure, full payment is required at
the time of booking. The balance of the holiday price must be
received by us not less than 8 weeks prior to departure. After
we have dispatched your confirmation/invoice, no further reminders
will be sent. If payment is not received in full and on time,
we reserve the right to treat your booking as cancelled by you.
In this case, the cancellation charges set out in clause 7 below
will be payable. You may pay by cheque (UK bank or building society),
sterling bankers draft, Eurocheque, in cash (euros) or by most
credit/charge/debit cards. If any cheque is dishonoured, we reserve
the right to charge £15 to cover our administration costs.
4. Insurance.
You must be adequately insured for your holiday. If you decide
not to take out the insurance we offer, you must within 28 days
of booking provide us with written details of your alternative
insurance policy (which must offer at least comparable cover
to the one we advertise). You must confirm in writing that you
do not need our policy, that yours offers equivalent cover and
you indemnify us from any claim whatsoever resulting from your
decision to provide your own insurance cover. Please note, pregnancy
and ill health may affect insurance cover. Please ensure you
read your insurance policy document as soon as you receive it
and take it on holiday. It is your responsibility to ensure the
insurance cover you purchase (whether it is the policy we offer,
or another one) is suitable and adequate for your particular
requirements.
5. The cost of your holiday arrangements.
We reserve the right to increase or decrease the prices of unsold
arrangements at any time before your booking is confirmed. You
will be given the correct current price of your chosen arrangements
at the time of booking. Once your booking has been confirmed,
we will guarantee not to surcharge any existing booked arrangements.
This guarantee does not cover changes by you which may add to
the facilities or services you receive and which may involve
additional costs. Costs charged by carriers with whom you have
a separate contract - even if arranged by us - may be subject
to surcharges.
6. Changes by you.
Should you wish to make any changes to your arrangements after
they have been confirmed, you must advise us in writing. Whilst
we will endeavour to assist, we cannot guarantee we will be able
to meet any such requests. Where we can, the following administration
charges will apply:-
Change of outward and/or return date of holiday treated as cancellation
and re-booking - cancellation charges apply as set out in Clause
7.
7. Cancellation by you.
Should you or any member of your party need to cancel your chosen
holiday once it has been confirmed, the person who signed the
booking form must immediately advise us in writing. Cancellation
charges will then be payable as set out below to compensate us
for the cost of making your booking and the risk that we may
be unable to re-sell your cancelled arrangements. These charges
are calculated from the date written notice of the cancellation
is received by us as a percentage of the total price payable
excluding insurance premiums and any amendment charges which
are non refundable in the event of your cancellation.
Period before departure within which written notification of
cancellation is received by us the cancellation charge will be.
More than 56 days = Deposit
56-42 days = 30%
41-28 days = 50%
27-14 days = 80%
Less than 14 days = 100%
Depending on the reason for cancellation, you may be able to
reclaim these cancellation charges (less any applicable excess)
under the terms of your insurance policy.
8. Changes by us.
Our holidays are planned months in advance. It is therefore
sometimes unfortunately necessary to make alterations to brochure
and other details both before and after bookings have been confirmed.
We reserve the right in our absolute discretion to do so. Most
changes will be minor ones. Occasionally, it may be necessary
to make a significant change. Significant changes include: a
change of accommodation to that of a lower category or standard
for the whole or a significant part of your holiday; a change
in the accommodation area for the whole or a significant part
of your holiday or the withdrawal of a significant number of
our advertised activities for the whole or a significant part
of your holiday. Most other changes are treated as "minor" changes.
If it is necessary to make a significant change before departure,
we will advise you as soon as practicable. If there is time to
do so before departure, we will then offer you the choice of:-
1.accepting the changed arrangements as notified to you
2.purchasing an alternative holiday, of a comparable standard
if available (if the holiday is less expensive than the original
one, we will refund the difference, if it is more expensive,
you will have to pay the difference)
3cancelling your holiday and receiving a full and prompt refund
of all monies paid to us.
If it is necessary to notify you of a significant change 8 weeks
or less before departure, we will in addition pay you compensation
as set out in the scale appearing below subject to the following
exceptions:
Compensation will not be payable and no liability beyond offering
the above mentioned choices can be accepted where the change
is made as a result of unusual and unforeseeable circumstances
beyond our control, the consequences of which we could not have
avoided even with all due care. For significant changes, any
liability we have is limited to offering the above choices and
the compensation payments (where applicable) set out below. No
compensation is payable if we notify you of any change more than
8 weeks before departure. We cannot be responsible for any costs
or expenses you may incur as a result of any change. No compensation
is payable for minor changes. Minor changes do not entitle you
to cancel or change to another holiday without paying the normal
charges.
The compensation per person before departure change or cancellation
is notified to you:-
More than 56 days = £0
56-29 days = £45
28-14 days = £65
Less than 14 days = £90
9. Cancellation by us.
Very occasionally, it may be necessary to cancel a confirmed
holiday. We must reserve the right to do so. However, we will
not cancel within 8 weeks of departure unless you have failed
to make payment in full and on time or we are forced to do so
as a result of unusual and unforeseeable circumstances beyond
our control, the consequences of which we could not have avoided
even with all due care. Where your holiday is cancelled other
than due to your default in payment, we will offer you the choice
of purchasing an alternative holiday of a comparable standard
if available (if the holiday is less expensive than the original
one, we will refund the difference, if it is more expensive,
you will have to pay the difference) or receiving a full and
prompt refund of all monies you have paid to us. In addition,
if we notify you of cancellation 8 weeks or less before departure,
we will pay you compensation as set out in clause 8 "Changes
by us" above subject to the following exceptions. Compensation
will not be payable and no liability beyond offering the above
mentioned choices can be accepted (1) where we are forced to
cancel as a result of unusual and unforeseeable circumstances
beyond our control, the consequences of which we could not have
avoided even with all due care or (2) where an insufficient number
of people book your chosen holiday and we notify you that we
are canceling for this reason not less than 4 weeks before departure.
In all cases, our liability is limited to offering the above
choices and the compensation payments (where applicable) set
out in clause 8. If we notify you of cancellation more than 8
weeks before departure, we will pay compensation of £20
per person. We cannot be responsible for any costs or expenses
you may have as a result of cancellation. Very rarely, we may
be forced to curtail your holiday after the date of departure
where circumstances amounting to 'force majeure' as described
in clause 10 below occur. In this very unusual situation, we
regret we cannot make any refunds (except where refunds are obtained
from any supplier), meet any cost or expenses you may incur as
a result or pay any compensation.
10. Force Majeure.
We regret we cannot accept liability or pay any compensation
where the performance or prompt performance of our contractual
obligations is prevented or affected by 'force majeure'. In these
booking conditions, 'force majeure' means any event which we
or the supplier of the service(s) in question could not, even
with all due care, foresee or avoid. Such events may include
war or threat of war, riots, civil strife, terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather
conditions, fire and all similar events outside our control.
11. Our liability to you.
We accept responsibility for ensuring that all parts of our
contract with you are properly performed subject to the following
exceptions. We cannot accept liability where any failure to perform
or improper performance was due to:-
1. the act(s) and/or omission(s) of the person(s) affected or
any member(s) of their party or
2. those of a third party not connected with the provision of
your holiday and which were unforeseeable or unavoidable or
3. an event which either ourselves or the supplier of the services
in question could not have foreseen or forestalled even with
all due care.
4. ACTIVITIES WITH SKI NATION - if you carry out any activities
with a member of SKI NATION staff or representative of SKI NATION,
SKI NATION cannot take any responsibility for injuries howsoever
caused. At all times clients must use their own judgments based
on their abilities, and all activities are at their own risk.
In all cases except where personal injury, illness, death, loss
and/or damage to and/or of luggage or personal possessions (including
money) results or a lower limitation applies, our maximum liability
is however limited to twice the price (excluding insurance premiums
and amendments charges) paid by or on behalf of the person(s)
affected in total. In the case of loss and/or damage to and/or
of luggage or personal possessions (including money), our liability
is limited to £25 per person as you are assumed to have
taken out adequate insurance at the time of booking. Where any
claim or part of a claim concerns or is based on any travel arrangements
made by us which are provided by any air, sea, rail or road carrier,
or any stay in a hotel, the maximum we will have to pay you in
respect of that claim or part of the claim if we are found liable
to you on any basis, is the maximum which would be payable by
the carrier or the hotel keeper concerned under the applicable
international convention (eg Warsaw Convention or Athens Convention)
in that situation. You must give credit for all payments due
or received from any carrier or hotel keeper which in any way
relate to the claim in question. You must also provide ourselves
and our insurers with all assistance required.
12. Complaints.
In the event that you have reason to complain whilst on holiday
with us, you should immediately notify a member of staff. By
raising complaints early, they can often be dealt with quickly
so the rest of the holiday can continue to your satisfaction.
If you are still unhappy after your initial complaint, please
ask to see either of the Directors. It is in your best interests
to follow this procedure, but if you choose not to, or you are
not satisfied with the way your complaint has been handled, you
have 28 days from the end of the holiday in which to write to
us with full details. For all complaints and claims which do
not involve personal injury, illness or death, we cannot accept
liability if you fail to notify the complaint or claim entirely
in accordance with this clause.
13. Conditions of suppliers.
Please note that all services are provided subject to the conditions
of the relevant supplier. Some of these conditions may limit
or exclude the supplier's liability to you, usually in accordance
with the appropriate international conventions. Copies of the
conditions which affect you are available on request.
14. Special requests.
If you have a special request, please clearly note it on your
booking form or if after booking, make it in writing. A special
request will only be binding if we have confirmed in writing
that it will be complied with. Therefore, unless we have agreed
in writing to provide such a service or facility, failure to
meet any special request will not be a breach of contract on
our part. If we undertake to pass on requests to suppliers or
other service providers (for instance ski schools or airlines)
we cannot guarantee such requests will be met even if we have
confirmed that they have been passed on. If you have any medical
problem or disability which may affect your holiday, you must
advise us in writing at the time of booking giving full details.
If we reasonably feel unable to properly accommodate your particular
needs, we must reserve the right to decline your booking, or
cancel it when we find out the full details if you fail to provide
these at the time of booking.
15. Delay.
We regret we are not in a position to assist you in the event
of delay at your outward or homeward point of departure. Any
airline concerned, may, however, provide refreshments etc.
16. Behaviour.
When you book a holiday with us, you accept responsibility for
any damage or loss caused by you or any member of your party.
Full payment for any such damage or loss must be made at the
time to ourselves or the third party concerned. If you fail to
do so, you must indemnify us against any claims (including legal
costs) subsequently made against us as a result of your actions.
We expect all clients to have consideration for other people.
If in our reasonable opinion or in the reasonable opinion of
any other person in authority you or any member of your party
behave in such a way as to cause or to be likely to cause distress,
danger or annoyance to any third party (including other clients
and staff) or damage to property, we reserve the right to terminate
the holiday of the person concerned without notice. In this situation,
our responsibilities towards that person (including any return
transport arrangements) will immediately cease and we will not
be responsible for meeting any costs or expenses they may incur
as a result. We will not make any refunds or pay any compensation
to the individual involved or to members of his/her party or
associates wishing to curtail their holiday as a result.
17. Passport, visa and health requirements.
Details of passport, visa and health requirements for our holidays
applicable to British citizens holding a full British passport
are shown under your holiday explanations and advice in
our brochure. Non British citizens and British citizens not holding
a full British passport must consult the relevant Embassy or
Consulate. Requirements may change and you should check the up-to-date
position with the Passport Office and your doctor in good time
before departure. We cannot accept any liability if you are refused
entry onto a flight or into any country due to failure on your
part to carry the correct passport, visa or other documents required
by any airline or authority.
SKI NATION Registered Office: Chalet Entre Deux Eaux, Le Beveret,
Montriond, 74110 France
UK Office: Valda, Northwood Lane, Bewdley, Worcs.
DY12 1AS United Kingdom
Directors: Ms.Lesley Holden Ms. Julie
Hunt
